Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be defective upon delivery, or unused and in the same condition that you received it in.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this process may take up to 5 business days depending on the method of payment used.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@beyondtheboard.com.au.

Sale items

Sale items can only be refunded at the sale price paid.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@beyondtheboard.com.au and use the return shipping address below to return the defective item. 

Shipping returns

To return your product, you should post the product to

Suite 32
SHOP 7 81-99 HIGH STREET
WALLAN VIC 3756

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@beyondtheboard.au for questions related to refunds and returns.